Refund policy | 58th Floor AI

This policy applies to 58th Floor AI credit packs and video tasks. Updated 3 November 2026. Credit packs are one-time purchases without automatic renewal.

Confirmed technical failures

If a task has a confirmed technical failure or cancellation, the credits actually deducted for that task are restored once. Repeated polling does not create repeated refunds. A provider submission with an unknown outcome remains under review until the original request is reconciled.

Completed results

AI output can differ from your artistic expectations. A completed video with an imperfect face, hand or timing detail is different from a confirmed technical failure. Inspect the source photos, selected quality and stated limitations before submitting a real task.

Credit pack purchases

A completely unused one-time pack is eligible for a full refund requested within seven days of purchase. Partly spent packs are reviewed individually; an automatic refund is not promised. Any applicable mandatory consumer rights remain unaffected.

Requests

Include the relevant order or task identifier in a private support ticket. Do not publish payment details or private photos. Contact support@58thfloorai.org or use the Support section of your account. Automatic task-credit restoration and a cash refund of a pack purchase are separate processes.